Shipments
All orders placed at www.maybackpacks.com are prepared and dispatched from Portugal.
Shipping destinations and costs
MAY delivers to the countries available during the checkout process.
Shipping costs are calculated according to the destination, weight and volume of the order and are displayed before the purchase is confirmed and paid for.
If the desired destination is not available, please contact us at marketing@kstationery.com to request information about shipping availability and costs.
Order processing
Orders are processed once payment has been confirmed.
The standard preparation time is 1 to 2 business days. Orders placed on weekends or public holidays will begin to be processed on the following business day.
During campaigns, product launches or periods of high demand, preparation times may be longer.
Estimated delivery times
Estimated delivery times, calculated in business days from the date of dispatch, are as follows:
• Madeira and the Azores: 3–7 business days;
• Spain: 2–5 business days;
• Rest of the European Union: 4–10 business days;
• Other international destinations: 7–20 business days.
The total estimated delivery time is the sum of the preparation time and the transport time.
The stated delivery times are estimates and may vary due to periods of high demand, carrier delays, weather conditions, strikes, customs procedures or other circumstances beyond MAY’s control.
If the order is not delivered within the agreed or legally applicable period, the consumer should contact us, without prejudice to any rights granted under the applicable legislation.
Order tracking
Once the order has been dispatched, the customer will receive a confirmation by email and, whenever available, a tracking code or link.
If the estimated delivery period is exceeded, please contact marketing@kstationery.com and provide the order number.
Deliveries outside the European Union
Orders shipped to destinations outside the European Union may be subject to customs duties, taxes, import charges or customs clearance fees.
Unless otherwise stated during the checkout process, these charges are not included in the price or shipping fees paid to MAY and shall be borne by the recipient.
Customs procedures may extend the delivery time.
Incorrect address or unsuccessful delivery
The customer is responsible for providing a complete and accurate delivery address, as well as a valid telephone number and email address.
If the order is returned to MAY due to an incorrect address, the recipient’s absence, failure to collect the order or unjustified refusal, reshipment may be subject to prior payment of the applicable costs.
Damaged, incorrect or missing products
If the order is delivered damaged, incomplete or contains a product different from the one purchased, the customer should contact us as soon as possible at marketing@kstationery.com.
The customer should provide the order number and, whenever possible, photographs of the product, packaging and shipping label.
The recommendation to contact us promptly is intended to facilitate the assessment of the issue and does not affect the consumer’s statutory rights.
Contact details
For questions relating to shipping and deliveries:
Kstationery, Design e Produção Gráfica, Lda.
Rua de Brito Capelo, 178
4450-252 Matosinhos, Portugal
Telephone: (+351) 226 101 621
Email: marketing@kstationery.com